FAQs

• The Colony ER Hospital only uses Board Certified physicians to care for its patients. All physicians must be accredited according to their board specialty.
• We are prepared to care for you and your family whether it be an emergency room physician, hospitalist or another specialist.

• Just like any hospital, we treat all emergencies in our specialized emergency department.
• We also can provide outpatient observations up to twenty-four (24) hours and admissions of adults even longer when necessary.
• We also offer outpatient laboratory testing, radiological studies, echocardiograms, stress testing, PICC line placement with care, in addition to dietary consultations.

Unfortunately, as a specialty-hospital our size is limited and therefore, we do not currently offer intensive care units, labor and delivery suites or operating rooms at this time.

Yes, we are capable of treating all age of patients who present to the emergency department. If a client needs admission but is pediatric, we rapidly arrange for a transfer to a pediatric specialized center of excellence, to ensure the most appropriate care is provided.

• Yes, our diagnostic lab is both CLIA and COLA certified. While we offer a wide array of onsite laboratory testing.
• The Colony ER Hospital has the ability to send out samples to an external reference lab to perform cultures and specialty testing.

As a licensed hospital in the State of Texas, we are obligated to be open 24/7.

• The Colony ER Hospital offers X-ray, CT, and Ultrasound capabilities at our facility.
• The Colony ER Hospital contracts with a third-party organization to ensure an experienced board-certified radiologist reads our radiological studies immediately.
• The Colony ER Hospital will also provide you with a CD of your images, ready by the time you leave our facility.

The following documentation is required for hospital outpatient services to be rendered. 1. Documentation that supports medical necessity of the outpatient service (e.g. physician’s office visit note, or progress note, etc.) 2. A signed and dated physician’s order for the outpatient service.

• We accept all private commercial insurance plans. The Colony ER Hospital will honor all insurance in-network benefits for our emergent patients regardless of whether we are in or out of network. We do not balance bill our patients. Unfortunately, we are not recognized by Medicare, Medicaid, or CHIP at this time.
• For outpatients, with a referral from your physician we can pre-certify your procedure before you arrive.

• We accept cash, checks, and all major credit cards, including Visa, MasterCard, and Discover.
• We cannot currently accept CareCredit® at this time.

• State law requires patients to be reimbursed for any emergency room visits by their insurance carrier. If your insurance company refuses payment for your emergency room visit, you can file a grievance with the Texas Department of Insurance.
• To learn more about the Texas Department of Insurance, please visit http://www.tdi.state.tx.us.
• You can also contact our Billing Department at (713) 357-2535.

Because The Colony ER is accredited by the Center for Improvement in Healthcare Quality (CIHQ) you have the right to submit a complaint regarding the quality of care or safety issues to CIHQ. You are not required to notify CHI Memorial prior to filing the complaint. Information on how to contact CIHQ to file a complaint is as follows:

Online:  https://cihq.org/complaint

Mail:

Center for Improvement in Healthcare Quality

P.O. Box 3620McKinney, TX 75070

Attn: Chief Executive Officer

Phone: 512-661-2813

Fax: 805-934-8588

In-Person by Appointment:

Contact the Executive Director of CIHQ at 512-661-2813 for instructions.

Unfortunately, as a specialty-hospital our size is limited and therefore, we do not currently offer intensive care units, labor and delivery suites or operating rooms at this time.