Billing & Insurance

Thank you for choosing The Colony ER Hospital for your medical care. We understand that some patients may find the billing process confusing or overwhelming. To better serve you, we want to make the billing process simple and transparent. Your bill may be different from other medical bills you may have received from hospitals or physicians.

It is not uncommon to receive an Explanation of Benefits (EOB) from your insurance company after visiting our facility. Please contact our billing resource specialist for any questions regarding your balance due; in many cases, insurance companies determine possible balances that are inconsistent with your actual remaining balance. The Colony ER Hospital does not balance bill our patients. As a hospital, the law requires that all visits are coded as an inpatient, outpatient, or emergency services.

We also offer specialized programs for police, fire, and teachers as a professional courtesy. Be sure to ask about our "Badge of Honor" program.

A message to our patients struggling financially during COVID-19:

At The Colony ER Hospital, we understand the financial burden the COVID-19 pandemic has placed on many families. We don't want financial hardships to stop you from getting the medical care you need. Patients who receive care during the COVID-19 pandemic may be eligible to have their medical bill waived. We will evaluate each situation on a case by case basis, but we encourage you to seek medical help if needed, no matter what your financial situation may currently be. If you have any questions, give us a call at 214-469-2500.

Click the links below to learn more:

At any point, if you would like to speak to our Billing Department, please call Tyvan Billing at 713-357-2535.