Thank you for choosing The Colony ER Hospital for your medical care. We understand that some patients may find the billing process confusing or overwhelming. To better serve you, we want to make the billing process simple and transparent. Your bill may be different from other medical bills you may have received from hospitals or physicians.

It is not uncommon to receive an Explanation of Benefits (EOB) from your insurance company after visiting our facility. Please contact our billing resource specialist for any questions regarding your balance due; in many cases, insurance companies determine possible balances that are inconsistent with your actual remaining balance. The Colony ER Hospital does not balance bill our patients. As a hospital, the law requires that all visits are coded as an inpatient, outpatient, or emergency services.

We also offer specialized programs for police, fire, and teachers as a professional courtesy. Be sure to ask about our “Badge of Honor” program.

A message to our patients struggling financially during COVID-19:

At The Colony ER Hospital, we understand the financial burden the COVID-19 pandemic has placed on many families. We don’t want financial hardships to stop you from getting the medical care you need. Patients who receive care during the COVID-19 pandemic may be eligible to have their medical bill waived. We will evaluate each situation on a case by case basis, but we encourage you to seek medical help if needed, no matter what your financial situation may currently be. If you have any questions, give us a call at 214-469-2500.

The hospital is out-of-network for all benefit plans.

Hospital Notice Required by HB 2041

The facility is licensed as a Hospital under the provisions of Chapter 241, Health and Safety Code, and the Hospital Licensing Rules.

The facility charges rates comparable to other hospitals and may charge a facility fee for emergency room services.

The facility or physician providing services at the facility may be out-of-network with the patient’s health plan.

A physician(s) providing medical care at the facility may bill separately from the facility for the medical care provided to a patient.

The hospital is out-of-network for all benefit plans.

El hospital está fuera de la red para todos los planes de beneficios.

Aviso hospitalario requerido por HB 2041

La instalación tiene licencia como Hospital bajo las disposiciones del Capítulo 241, el Código de Salud y Seguridad, y las Reglas de Licencias Hospitalarias.

La instalación cobra tarifas comparables a otros hospitales y puede cobrar una tarifa de instalación por los servicios de sala de emergencias.

El centro o médico que presta servicios en el centro puede estar fuera de la red con el plan de salud del paciente.

Un médico que proporciona atención médica en el centro puede facturar por separado del centro para la atención médica proporcionada a un paciente.

El hospital está fuera de la red para todos los planes de beneficios.

The Colony ER Hospital’s Billing Policy

The Colony ER Hospital accepts private insurance plans. We also accept out-of-pocket payment in the form of cash, checks or credit cards.Your ER co-pay will be collected at the time of your visit. We will then bill your insurance company for the policy’s emergency room benefits.There will be two different claims mailed to your insurance company: the facility bill and the physician bill.If you have any questions concerning your bill please contact our Billing Department, Tyvan Billing at 713-357-2535.

Insurance Benefits

If you have health insurance, you will receive an EOB (explanation of benefits) from your insurance company in the mail. Taking the time to be familiar with your benefits will help you make the best decisions when seeking medical care. It is important to note that the EOB is not a bill.

The Colony ER Hospital is classified as out-of-network with many insurance companies; however, The Colony ER does honor all in-network deductibles and benefits.

What is Workers’ Compensation?

Workers’ compensation is a state-funded insurance program that gives covered employees income and medical benefits if they’re injured while working. Texas employers may choose to provide their employees with this coverage. Most employers will inform you as to whether or not you’re covered under this state plan.

Workers’ compensation pays medical bills and is covered underneath the  Texas Workers’ Compensation Act.

For more information on workers’ compensation,  visit this page.

If you’d like to file or dispute a claim, call 800-252-7031, option 1, to speak with a representative with the Texas Department of Insurance.

Are We In-Network?

For all cases deemed emergent, Texas state law requires your insurance company to pay for your emergency care, even if the emergency room is classified as out-of-network. The state of Texas empowers patients to use a standard called the prudent layperson standard when determining what constitutes as an emergency.

If your insurance provider is refusing to reimburse you for your emergency room visit, you can file a complaint with the Texas Department of Insurance (TlDI). For more information about this process and the Texas Department of Insurance visit  http://www.tdi.state.tx.us.

Why are Senate Bill 425 and House Bill 3276 so important to me?

According to guidelines set by the state of Texas, all freestanding ERs are required to post the notice below at their facility and website:

• The facility is a freestanding emergency medical care facility;

• The facility charges rates comparable to a hospital emergency room, and may charge a facility fee;

• A facility or a physician providing medical care at the facility may not be a participating provider in the patient’s health benefit plan provider network;

• A physician providing medical care at the facility may bill separately from the facility for the medical care provided to a patient; and.

•This facility is not a participating provider in any health benefit plan provider network. However, by state law your health insurance company is required to process your ER visit at in-network benefit levels.