1What are your hours of operation?
We are open every day of the year, 24 hours a day. In other words, we never close: not even for holidays!
2What kind of emergencies do you treat?
We feature a full-service emergency specialty department that can effectively diagnose and initiate treatment for all medical emergencies, from insect bites to heart attacks and from industrial and automobile accidents.
3Do you provide care for babies and children in addition to adults?
Yes, we treat patients of all ages and medical conditions. We have child-friendly rooms that are full of toys and stuffed animals that are sure to make the stay comfortable.
4Do I need to make an appointment?
There is no need to make an appointment for emergency medical care. We treat patients 24 hours a day, 7 days a week, 365 days a year.
5How much is a visit at The Colony ER Hospital?
It depends entirely on your condition, and we can provide an estimated cost of care before any sort of treatment if you come in for a complimentary basic medical screening.
6How is The Colony ER Hospital different from an urgent care center?
The Colony ER Hospital differs from an urgent care center in that most urgent care centers are designed to handle non-life-threatening medical complaints. An urgent care facility is much like a doctor’s office with extended hours. Urgent care clinics are often staffed by Physician Assistants or Nurse Practitioners who are unable to treat critical trauma patients. If a patient goes to an urgent care clinic with a life-threatening emergency, the patient will be redirected to EMS or 911. In contrast, The Colony ER Hospital is equipped like hospital-based ERs, offering a full range of in-patient care and out-patient imaging and lab services. We are able to provide quick and thorough results for any tests the doctor order. Our state-of-the-art facility is staffed by top quality, caring doctors, specialists, nurses and support staff. The Colony ER Hospital is open 24 hours a day, 7 days a week and offers shorter wait times than a traditional hospital.
7What is the average wait time?
We have no wait time. Minutes count when you're experiencing a medical emergency and we're committed to providing treatment to you faster than hospital-based ERs. It's also important to know that The Colony ER Hospital does not accept patients from 911 ambulance services. With the lower patient volume, our board-certified physicians and registered nurses can see you promptly and efficiently so that you are back in the comfort of your home faster.
8What if I need to be admitted to the hospital for further care?
Should you require hospital admission, we have inpatient transfer agreements and can get you directly admitted to a major hospital. We will arrange prompt transfer to any hospital that you or your primary care physician prefer. We also will arrange for direct admission to an inpatient bed, completely bypassing the hospital’s emergency room. Our staff will do everything to ensure that your transfer to the hospital goes smoothly and quickly. It is important to note, however, that most patients are treated and released without the need for a hospital transfer.
9Do you have a diagnostic lab onsite?
Yes, our diagnostic lab is both CLIA and COLA certified. We can perform the majority of tests that hospital-based ERs perform. These tests are processed onsite, so we can get you the results while you wait. Typical turnaround time for lab results at The Colony ER Hospital is 15 minutes.
10Do you offer radiology services?
Yes, we offer X-ray, Ultrasound, CT, and Doppler technology. When you require imaging, in addition to being evaluated in real-time by your doctor, we send the images electronically to an off-site radiologist to be read immediately. As an added benefit, this technology provides for printed radiology reports, typically ready in about 20 minutes, which is faster than a hospital ER. The Colony ER Hospital will also provide you with a CD of your images, ready by the time you leave our facility.
11What insurance do you take?
We accept all commercial insurance plans, including Aetna, United Health, Humana, BC/BS, and Cigna. The Colony ER Hospital will honor insurance in-network benefits for our emergent patients, even if we are not in your network. Unfortunately, we are not recognized with Medicare, Medicaid, Tricare, or CHIPS at this time.
12How do I know if The Colony ER Hospital is “in network”?
According to Texas guidelines, all insurance carriers are required to pay in-network benefits for any member seeking emergency medical treatment. Texas law requires your insurance carrier to pay for your emergency care, whether the emergency room is “in network” or “out of network”. The state of Texas empowers you to use “a prudent layperson standard” in considering what constitutes an emergency.
13What types of payment do you take for self-pay patients?
We accept cash, checks, and all major credit cards, including Visa, MasterCard, and Discover.
14What part of my bill am I responsible for?
You will be asked to pay your emergency room copay at the end of your visit.
15How is my emergency visit processed with my insurance provider?
Your ER visit will be processed by Tyvan Billing and sent to your insurance company. The Colony ER Hospital honors "in-network" benefits even if your insurance company is "out of network".
16What if I have trouble with my insurance company?
State law requires patients to be reimbursed for emergency room visits by their insurance carrier. If your insurance company refuses payment for your emergency room visit, you can file a grievance with the Texas Department of Insurance. To learn more about the Texas Department of Insurance, please visit http://www.tdi.state.tx.us. You can also contact our Billing Department, Tyvan Billing, at (713) 357-2535.
17Why is Senate Bill 425 so important to me?
The health care system can be confusing and costly when consumers lack access to critical information. SB 425 alleviates this problem by requiring free-standing ERs like The Colony ER, to provide more transparency about fees, prices and network status. For more information about Senate Bill 425, click here.